Returns & Exchanges

At BRIC'S, we stand by the quality of our Italian craftsmanship and offer a 30-day return window for products in their original, unused condition. We aim to ensure your complete satisfaction with every purchase through a seamless and transparent exchange process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags, dust bags, and authenticity cards are included to qualify for a full refund.

3

Attach the Shipping Label

Print the prepaid shipping label provided via email and affix it to the outside of your parcel, covering any previous delivery markings.

4

Drop Off and Track

Hand over your package to the designated carrier and retain your tracking receipt; your refund will be processed within 5-7 business days of receipt at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing